Frequently asked questions
Answers about orders, delivery, payment and returns.
How do I track my order?
A tracking number is sent by email when your parcel leaves us. Follow the shipment on postnord.se or via the link in the email.
Which payment methods can I use?
Card (Visa, Mastercard, Maestro, American Express), Klarna, Shop Pay, Apple Pay and Google Pay. All payments are processed through the secure Shopify checkout.
How long does delivery take?
2–4 business days for parcels and 1–3 business days for letters, within Sweden. We pack and dispatch orders within 1–2 business days.
How do I return a product?
14-day right of withdrawal under the Swedish Distance Contracts Act. Email shop@dibelle.se with your order number and we'll send return instructions. Cosmetics with broken hygiene seal are exempt.
How do I contact you about an order?
Email shop@dibelle.se or call +46 72-020 20 62 weekdays 09–17.
Questions about the content? Contact us.