Purchase terms
The terms that govern your order.
Company details (legal name, reg. no., address)
Dibélle Skin is operated by Norra Hamn Kliniken AB, company no. 559249-4081, VAT no. SE559249408101, Kullagatan 40, 252 20 Helsingborg, Sweden. F-tax registered. Contact: info@dibelle.se · +46 72-020 20 62.
Prices and VAT
All prices are shown in Swedish kronor (SEK) and include 25% VAT. The price displayed at checkout applies. When a price is temporarily reduced we show the reference price, the lowest price the product has had in the previous 30 days, in accordance with the Swedish Price Information Act (Omnibus Directive). For goods sold by volume or weight we also state a unit price, per 100 ml or 100 g below one litre or one kilo and per litre or kilo above that. Kits, items sold by the piece and fixed-size tools are not covered.
Payment methods
Payment is processed via our Shopify checkout. Accepted methods: card (Visa, Mastercard, Maestro, American Express), Klarna, Shop Pay, Apple Pay and Google Pay.
Order confirmation and contract
An order confirmation is sent by email once you place your order. A binding agreement is formed only when we confirm receipt of payment. We reserve the right to decline orders in case of obvious errors (e.g. wrong price or out-of-stock item).
Delivery terms
Delivery terms are described on the Shipping & delivery page.
Right of withdrawal
Consumers have a 14-day right of withdrawal under the Swedish Distance Contracts Act (2005:59). Exercise the right of withdrawal by contacting us at shop@dibelle.se, phone +46 72-020 20 62, or the Swedish Consumer Agency's standard form. Detailed terms and hygiene-seal exceptions are on the Returns page.
Complaints and warranty
Consumer right of complaint applies under the Swedish Consumer Sales Act (2022:260) for 3 years from purchase. Defects apparent within 2 years are presumed to have existed at delivery. Complaints go to shop@dibelle.se.
Dispute resolution (ARN)
If we cannot resolve a dispute, we recommend the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, arn.se. The European Commission publishes a list of alternative dispute resolution bodies at consumer-redress.ec.europa.eu.
Governing law
Swedish law applies to all purchases. Disputes are settled by Swedish public courts with the District Court of Helsingborg as first instance.
Personal-data processing
Personal data is processed according to our privacy policy. Read more at dibelle.se/en/privacy-policy.
Questions about the content? Contact us.